Charlotte Behavioral Healthcare, Inc. (CBHC) is committed to providing hope and dedicated to enhancing the lives of the members of the community that we serve. Our aim is in providing quality mental health and substance abuse services that will enhance the quality of life of the individuals receiving services. In order to ensure the quality of services, we measure and evaluate performance data from a variety of sources, ranging from patients, families of patients, to staff and external stakeholders. Data is analyzed to identify areas of strength, areas for improvement, longitudinal changes, and other trends that may influence performance.
The fiscal report includes performance data gathered over the past fiscal year and summaries from all relevant sources, including any performance improvement plans that were identified as necessary along with suggestions for growth and improvement.
SUMMARY & ANALYSIS
Each year CBHC strives to demonstrate an increase in the number of clients served and was pleased to see a 10% increase between July 2013 and July 2014. While the number of clients served annually is still difficult to measure, CBHC has improved data tracking systems. Therefore the increase in clients served may be a more accurate reflection of unduplicated clients served. This fiscal year CBHC provided services to 11,250 individuals yet served 10,269 clients in the previous fiscal year. This number increased approximately by 981 individuals who were screened for services, in addition to those participating in ongoing services such as case management or medication management.
Below are two charts and the annual report (PDF file). You can see CBHC’s progress over the years. Take note of the community need as for mental health and substance abuse when you look at the fiscal year total clients. In 2008, only 6,451 and only 5 years later, it’s about to double pushing 11,250. That would be great if we weren’t talking about people in need of mental health services. What can we do to provide more for our community?
There are many consumer driven and provider services that are on the horizon for 2015 that will help. For one, The Haven’s Drop In Center meeting here at CBHC is growing. Also, NAMI Charlotte County is officially “back” and meeting monthly. Let’s make 2015 about us, about our mental balance and wellness.
Large Image: Fiscal Year 2008-to-2014 jpg